Frequently Asked Questions
Sizing, delivery, exchanges and everything else about Clewelle shirts.
What sizes do you offer?
Every shirt comes in five sizes, 38 to 46. These are garment measurements in inches, so measure a shirt you already wear well rather than your body.
- 38 — chest 40", shoulder 17", sleeve 24.5", length 29.5"
- 40 — chest 42", shoulder 17.5", sleeve 25", length 30"
- 42 — chest 44", shoulder 18", sleeve 25.5", length 30.5"
- 44 — chest 46", shoulder 18.5", sleeve 26", length 31"
- 46 — chest 48", shoulder 19", sleeve 26.5", length 31.5"
Measurements may vary by around half an inch.
I'm between two sizes — which should I pick?
Go up. The chest measurement is the garment's, not yours, so the larger size gives you room to move without the shirt pulling at the placket.
What colours are available?
Seven colourways: Sage, Grey Mist, Camel, Burgundy, Rose Pink, Black and Stone. Each is its own product, and every colour is available in all five sizes.
How much do the shirts cost?
Every shirt is ₹1,090, in every colour and every size.
How much is delivery within India?
Free on orders above ₹999. Since every shirt is ₹1,090, a single shirt already ships free.
Orders below ₹999 are charged a flat ₹379.
Do you ship internationally?
Yes. We ship to 28 countries including the United States, United Kingdom, Canada, Australia, Singapore, the UAE and much of the European Union. International shipping is a flat ₹1,800 per order.
Any customs duties or import taxes charged by the destination country are the customer's responsibility.
Can I return or exchange my shirt?
We offer exchanges rather than refunds. You can request an exchange within 7 days of delivery, as long as the shirt is unworn, unwashed, and still has its original tags and packaging.
Get in touch through our contact page with your order number and the size or colour you'd like instead, and we'll confirm the exchange and send you the return address.
Full details are in our refund policy.
What if my shirt arrives damaged or it's the wrong item?
Tell us within 7 days of delivery and send a photograph. We'll replace it at our cost, or refund you in full if we can't replace it, and we cover shipping both ways in that case.
Is it safe to pay on your site?
Yes. Payment is handled by Shopify's secure checkout — your card details are encrypted in transit and are never stored on our servers or visible to us.
Can I change or cancel my order?
Yes, at any time before it's dispatched. Contact us as soon as you can and we'll amend it, or cancel and refund it in full if it hasn't already gone out.