Frequently Asked Questions
Sizing, delivery, exchanges and everything else about Clewelle shirts.
What sizes do you offer?
Every shirt comes in five sizes, 38 to 46. These are garment measurements in inches, so measure a shirt you already wear well rather than your body.
- 38 — chest 40", shoulder 17", sleeve 24.5", length 29.5"
- 40 — chest 42", shoulder 17.5", sleeve 25", length 30"
- 42 — chest 44", shoulder 18", sleeve 25.5", length 30.5"
- 44 — chest 46", shoulder 18.5", sleeve 26", length 31"
- 46 — chest 48", shoulder 19", sleeve 26.5", length 31.5"
Measurements may vary by around half an inch.
Those are the formal shirts' measurements. The casual shirts carry the same size labels but are cut fuller, so the same number sits roomier through the body. We haven't published their exact measurements yet — ask us and we'll measure the size you're considering before you order.
I'm between two sizes — which should I pick?
On a formal shirt, go up. The chest measurement is the garment's, not yours, so the larger size gives you room to move without the shirt pulling at the placket.
The casual shirts are already cut fuller, so there is less reason to size up on those. If you're unsure, ask us before ordering rather than after.
What colours are available?
Fourteen shirts across two ranges. The formal range is seven solid colourways — Sage, Grey Mist, Camel, Burgundy, Rose Pink, Black and Stone. The casual range is seven checks and stripes — Navy Check, Navy Fine Check, Burgundy Check, Forest Green Check, Monochrome Check, Monochrome Stripe and Sand Stripe.
Each is its own product, and every one comes in all five sizes.
How much do the shirts cost?
Formal shirts are ₹1,090 and casual shirts are ₹1,290 — the same price in every colour and every size. Both are inclusive of GST.
How much is delivery within India?
Free, with no minimum order. Every order within India ships free, however small.
Do you ship internationally?
Yes. We ship to 28 countries including the United States, United Kingdom, Canada, Australia, Singapore, the UAE and much of the European Union. International shipping is a flat ₹1,800 per order.
Any customs duties or import taxes charged by the destination country are the customer's responsibility.
Can I return or exchange my shirt?
If it doesn't fit, yes — within 7 days of delivery, as long as the shirt is unworn, unwashed, and still has its original tags and packaging. There's no fee.
Normally we send the size you need instead. If that size has sold out, you can take a different colourway in your size or a full refund.
We don't take returns on a change of mind, where the shirt fits but you've gone off the colour or style — so do check the measurements above before ordering.
Start with the exchange request form. Full details are on our shipping & returns page and in the refund policy.
What if my shirt arrives damaged or it's the wrong item?
Tell us within 7 days of delivery and send a photograph. We'll replace it at our cost, or refund you in full if we can't replace it, and we cover shipping both ways in that case.
Is it safe to pay on your site?
Yes. Payment is handled by Shopify's secure checkout — your card details are encrypted in transit and are never stored on our servers or visible to us.
Can I change or cancel my order?
Yes, at any time before it's dispatched. Contact us as soon as you can and we'll amend it, or cancel and refund it in full if it hasn't already gone out.