Shipping & Returns

If it doesn't fit, you can return it within 7 days — counted from the day the order reaches you. There's no return or exchange fee.

Normally we send you the size you need instead. If that size has sold out, you can pick a different colourway in your size, or take a full refund. You won't be left with a shirt you can't wear because we couldn't supply it.

What we don't cover is a change of mind — the shirt fits, but you've gone off the colour or the style. Full measurements are on every product page, so please check them before ordering.

Damaged, faulty or wrong items are a separate matter and are always put right. See below.

Use the exchange request form within 7 days of delivery. It asks for your order number, the size and colourway you received, what you'd like instead, and lets you tell us what's wrong.

We'll confirm the exchange and send you the return address. Once the shirt reaches us and passes a quick condition check, we dispatch the replacement.

Prefer to write to us directly? The contact page works too — just include your order number.

Unworn, unwashed, unaltered, free of stains, marks and odour, and with the original tags and packaging still attached.

A shirt that has clearly been worn, washed or had its tags removed cannot be exchanged, so please try it on before you take anything off it.

Exchanges are self-shipped. We'll give you the return address when we confirm your request — please don't post anything back before that, as unannounced parcels can't be matched to an order.

Pack the shirt in its original packaging, write your order number clearly on the parcel, and send it by any courier that gives you a tracking number. Keep the tracking number until the exchange is complete.

Yes. Every Clewelle shirt is ₹1,090 in every colour and every size, so any swap is straight across with nothing to pay either way.

If the size you need has sold out in the colour you had, you have three choices: the same size in a different colourway, a different size, or a full refund. We'll tell you what's in stock when we confirm your request.

In four situations:

• We can't supply your size. If the shirt doesn't fit and the size you need is out of stock, you get the item price back in full.
• The item arrived damaged or faulty. Raise it on the request form within 7 days of delivery and attach a photograph.
• You received the wrong item. Same — within 7 days, with a photograph.
• You cancelled before dispatch. Contact us as soon as possible; if the order hasn't gone out, we cancel and refund it in full.

For a damaged, faulty or incorrect item we replace it at our cost and cover shipping both ways. If we can't replace it, we refund you in full.

The complete legal wording is in our refund policy.

We process approved refunds to the original payment method. After that it's up to your bank or card issuer — it usually shows up within 5 to 10 business days, and occasionally takes a full billing cycle to appear on a card statement.

If it has been longer than that and you still can't see it, contact your bank first, then get in touch and we'll chase it with you.

Yes, at any point before it's dispatched. Contact us as soon as you can with your order number and we'll amend it, or cancel and refund it in full.

Once an order has left us it can't be cancelled — it falls under the exchange policy above instead.

Free on orders above ₹999. Since every shirt is ₹1,090, a single shirt already ships free.

Orders below ₹999 are charged a flat ₹379.

Yes. We ship to 28 countries including the United States, United Kingdom, Canada, Australia, Singapore, the UAE and much of the European Union and EEA. International delivery is a flat ₹1,800 per order, whatever the order size.

Any customs duty or import tax charged by the destination country is the customer's responsibility and is not included in the shipping charge.

You'll get a confirmation email as soon as the order is placed, and a second email with a tracking link once it has been dispatched. If you created an account at checkout you can also see the order under your account.

If the tracking hasn't updated in a few days, tell us and we'll follow it up with the courier.