Refund policy
Returns, Exchanges & Refunds
We want the shirt to fit. If it doesn't, you can return it within 7 days and we will send you the right size — or refund you if we cannot. This policy explains what is covered, what is not, and what we need from you.
Returns because the shirt doesn't fit
You may return a shirt within 7 days of delivery if it does not fit. There is no return or exchange fee.
The standard remedy is an exchange for the size you need. Because every Clewelle shirt is priced at ₹1,090 in every size and colourway, that is a straight swap with nothing to pay either way.
If the size you need is out of stock, you may choose a different colourway in that size, or take a full refund of the item price to your original payment method. You will never be left holding a shirt you cannot wear because we could not supply the size.
What is not covered
We do not accept returns for a change of mind — that is, where the shirt fits as described but you have decided against the colour or the style, or simply no longer want it. Sizing is published in full on every product page and in our FAQ; please check it before ordering.
To be eligible, the shirt must be:
- unworn, unwashed and unaltered;
- free of stains, marks and odour;
- in its original packaging with all original tags still attached.
To start a return, use our exchange request form, or contact us through our contact page, within the 7-day window. Tell us your order number, the item you wish to send back, and the size you need. We will confirm and provide the return address. Please do not ship anything back before receiving that confirmation, as unannounced parcels cannot be matched to an order.
Returns are self-shipped.
Refunds
Refunds are issued in the following circumstances:
- Your size is unavailable. Where a shirt does not fit and we cannot supply the size you need, we refund the item price in full.
- Damaged or faulty items. Notify us within 7 days of delivery with a photograph of the fault.
- Incorrect items. If you received something other than what you ordered, notify us within 7 days of delivery with a photograph.
- Orders cancelled before dispatch. Contact us as soon as possible. If the order has not yet been dispatched we will cancel it and refund it in full.
For a damaged, faulty or incorrect item we will replace it at our cost and cover shipping in both directions. Where a replacement is not possible, we refund the order in full.
Approved refunds are issued to the original payment method. Once processed, the time taken for the money to reach you is determined by your bank or card issuer, typically 5 to 10 business days, and occasionally a full billing cycle before it appears on a card statement.
Shipping charges
Within India, delivery is free on orders above ₹999; orders below that are charged a flat ₹379. International delivery is a flat ₹1,800 per order. Any customs duty or import tax levied by the destination country is the customer's responsibility and is not included in the shipping charge.
Shipping charges are non-refundable except where the return is the result of a damaged, faulty or incorrect item.
Contact
Questions about an exchange or a refund can be sent through our contact page, or see the Shipping & Returns page for the same information in plain language.